Job details
Pay
- £27,868.58 a year
Job type
- Fixed term contract
- Full-time
Shift and schedule
- Weekend availability
- Flexitime
- Monday to Friday
Location
Luton LU1 1QG
BenefitsPulled from the full job description
- Flexitime
- Sick pay
- Gym membership
- Free parking
- Company pension
- Casual dress
- On-site parking
Full job description
Job Title: Void & Utilisation Improvement Lead
Location: Luton (with flexibility to work across other sites as required)
Hours: 39 hours per week (Monday to Friday, with occasional weekend working as required)
Contract Type: 12 months fixed term
About Us
Mary Seacole Housing Association provides supported accommodation and tailored, person-centred support to adults aged 18+ with varying support needs, helping them to achieve stability and move towards independence.
We work with individuals experiencing housing instability to help them move towards independence, stability, and long-term wellbeing. Our approach combines safe accommodation with tailored support focused on life skills, personal development, and positive move-on outcomes.
We work in partnership with local authorities and external agencies to ensure individuals receive the right support at the right time.
The Role
We are seeking a proactive and analytical Void & Utilisation Improvement Lead to drive a focused project aimed at reducing void losses and improving occupancy across our supported accommodation portfolio.
This role will analyse current processes, identify inefficiencies, and implement sustainable improvements across Admissions, Finance and Facilities to improve turnaround times and maximise utilisation.
Key Responsibilities
- Analyse and map the full void lifecycle (notice → vacancy → ready → occupied)
- Reduce void turnaround times and improve occupancy rates
- Design and implement improved void management processes
- Strengthen referral pipeline and placement efficiency
- Improve forecasting of vacancies and move-ons
- Work collaboratively across Admissions, Services, and Facilities
- Establish KPIs, dashboards, and performance reporting
- Lead cross-department coordination and communication
About You
- Strong analytical and problem-solving skills
- Experience in process improvement, operations, or performance management
- Ability to work across teams and influence change
- Organised, proactive, and able to manage competing priorities
- Strong administrative and organisational skills, including accurate record-keeping and report writing
- Fluent in English, with the ability to communicate clearly and professionally both verbally and in writing
- Experience in supported housing, social care, or similar environment
Important Information (Employment Checks & Eligibility)
As part of our safeguarding commitment, all successful applicants will be required to undergo employment checks, including:
- Enhanced DBS check (paid for by the organisation)
- International Police clearance if you have lived outside of the UK in the last 10 years while over the age of 18
Please note:
- We do not offer sponsorship for this role
Safeguarding Commitment
We are committed to safeguarding and promoting the welfare of adults at risk. All staff are expected to share this commitment.
Equality & Diversity
We are an equal opportunities employer and are committed to creating an inclusive environment for all employees.
Apply now to be part of a team making a meaningful difference!
Further details about the role, including the full job description and application form, will be provided upon application.
Job Types: Full-time, Fixed term contract
Contract length: 12 months
Pay: £27,868.58 per year
Benefits:
- Casual dress
- Company pension
- Flexitime
- Free parking
- Gym membership
- On-site parking
- Sick pay
Work Location: In person