Please note, our chat line is open from:
12pm to 8pm Monday to Friday
In an emergency:
If you – or someone you know – are in immediate danger, call the police on 999.
Children and young people:
If you need to speak to someone on the phone, you can call Childline on 0800 1111.
This is a free and confidential 24-hour helpline where you can talk about anything that’s worrying you.
Adults concerned about a child or young person:
If you have concerns about a child’s safety or welfare, call the NSPCC on 0808 800 5000.
GET SUPPORT FROM US
If you don’t need a response right away, you can send us an email and we’ll get back to you within 24 hours.
Simply type into the chat-box on the right and we will respond. It may take a few minutes but don’t be put off we will be with you as soon as possible. If you can’t wait please use the email contact hyperlink the box
Sometimes chats might cut off in areas without a stable 4G or Wifi connection.
If you can re-join the chat again and we will try to pick up where we left off
If you do not want to talk again, there are still lots of ways to get support. Please see useful links.
You can tell us as much or as little as you want to. Sometimes we will ask if you want to give a first name, but it’s up to you if you want to do this.
Just because we do know your name, it doesn’t mean that we’d tell someone else about what’s happening to you, no matter how much we know about you. You can always make up a name if you don’t want to give us your real one. We’d ask you to use the same name if you do get in touch with us again so that we know it’s you. A copy of the chat is held by the charity and we will ask you at the end of the conversation if you would like us to delete it.
Talking to Mary Seacole Housing Association is confidential. This means that whatever you say stays between you and the Charity. We would only need to say or do something if:
- you ask us to
- we believe your life or someone else’s life is in danger
- you’re being hurt by someone in a position of trust who is able to hurt other children like a teacher, religious leader, sports coach, police officer or doctor
- you tell us that you’re seriously hurting another person.
- you tell us about another person who’s being hurt and is not able to tell someone or understand what is happening to them
- we’re told we have to by law, for example for a court case.