All clients are referred to us using our referral forms. They are referred from various agencies, such as Social Services, Probation Service, Youth Offending Team, Benefits Agency, Luton Borough Council's Homeless Department and other voluntary organisations.
All referrals must be accompanied by a completed external risk assessment document. All referrals are assessed at an interview for their eligibility for supported accommodation. All applicants have a right to be interviewed to determine their needs and whether their needs can be met by the service.
After the applicant's interview and a needs and risk assessment has been carried out, a decision will be made as to whether we can offer the applicant supported accommodation. We will inform the applicant and referring agency of our decision. If the applicant is offered supported accommodation, he or she will accept a support package which will be client centred and part of the Licence Agreement.
Failure to engage with this support package may result in a review of the client's support needs and a decision made as to whether or not the service meets those needs. Staff are trained and committed in assisting applicants through the assessment process.
The clients live together as a community cooperating with one another and mixing together for the common good.